Sub-processors
ContactEngine Sub-Processors
Last Updated: 3 Oct 2022
ContactEngine uses sub-processors to assist it in the provision of services. ContactEngine therefore requires general authorisation to engage third-parties to process personal data. The current sub-processors used by ContactEngine are outlined in the table below. New or replacement sub-processors will be added to the below table prior to them processing personal data, and the client given an opportunity to object to such changes.
| Name of sub-processor | Categories of personal data | Categories of data subjects | Processing operations | Location of processing | Adequacy measures in place for processing outside the EEA | Further information |
| Amazon Web Services, Inc. | All personal data provided to ContactEngine | Client customers; Client staff members | Data storage. | European Economic Area | n/a | Details about AWS’s compliance with the GDPR can be found at https://aws.amazon.com/compliance/gdpr-center/. Alternatively, please contact us for further details at support@contactengine.com
|
| Sinch UK Limited (formerly CLX Communications Limited) | Phone number, message content | Client customers | Sending communications (such as SMS) to client customers | European Economic Area | n/a | Details of Sinch’s sub-processors can be found at https://www.sinch.com/data-protection-agreement/sub-processors/. Alternatively, please contact us for further details at support@contactengine.com. |
| Commify UK Limited (dba Esendex) | Phone number, message content | Client customers | Sending communications (such as SMS) to client customers | European Economic Area | n/a | Details about Esendex’s compliance with the GDPR can be found at https://www.esendex.co.uk/blog/post/esendex-gdpr-compliance/. Alternatively, please contact us for further details at support@contactengine.com. |
| Infobip Limited | Phone number, message content | Client customers | Sending communications (such as SMS) to client customers | European Economic Area | n/a | Please contact us for further details at support@contactengine.com. |
| KCOM Group Plc | Phone number, message content | Client customers | Sending communications (such as SMS) to client customers | European Economic Area | n/a | Please contact us for further details at support@contactengine.com. |
| Vonage, Inc | Phone number, message content | Client customers | Sending communications (such as SMS) to client customers | United States of America | We will only use Vonage as a sub-processor if (1) Vonage is certified under the EU-US Privacy Shield or (2) standard contractual clauses are in place between the client and Vonage, Inc. | Details about Nexmo’s compliance with the GDPR can be found at https://www.vonage.co.uk/communications-apis/platform/gdpr/. Alternatively, please contact us for further details at support@contactengine.com. |
| Twilio, Inc. | Phone number, message content | Client customers | Sending communications (such as SMS) to client customers | United States of America | EU-US Privacy Shield | Details of Twilio’s EU-US privacy shield certification can be found at https://www.twilio.com/legal/privacy/shield. Alternatively, please contact us for further details at support@contactengine.com. |
| Microsoft Ireland Operations Limited | Personal data provided to ContactEngine | Client customers; Client staff members | Data storage and data management. | European Economic Area | n/a | Details about Microsoft’s compliance with the GDPR can be found at https://www.microsoft.com/en-us/TrustCenter/Privacy/gdpr/default.aspx.
Alternatively, please contact us for further details at support@contactengine.com |
