Use Cases



Customer Journey Stage
ContactEngine keeps the customer happy from the moment an order is made, through to delivery and beyond. We send personalised order confirmations, order status change updates, order dispatch communication and ensure the customer is happy with what they receive.

Key Performance Indicators

  • Increase right first time action
  • Reduce inbound calls
  • Better customer experience
  • Complaint avoidance
  • Reduce order cancellations
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