Use Cases



Customer Journey Stage
Once a potential customer, or repeat customer, has indicated their interest in a new model ContactEngine can do everything from helping ensure that all important first drive takes place at a timing that best suits the dealership and the customer through to the post test drive two way communications to maximise the chances of conversion to a sale.

Key Performance Indicators

  • Increase revenue
  • Sales conversion
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ContactEngine keeps the customer happy from the moment an order is made, through to delivery and beyond. We send personalised order confirmations, order status change updates, order dispatch communication and ensure the customer is happy with what they receive.

Key Performance Indicators

  • Increase right first time action
  • Reduce inbound calls
  • Better customer experience
  • Complaint avoidance
  • Reduce order cancellations
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