Stay in the know

A little over a year ago, the UN published its annual World Population Prospects report (1). It makes for interesting reading. Turns out we’re a fertile bunch: population today stands at a little over 7.6 billion souls and the report projects that this will increase...

We are pleased to sponsor HotTopics.ht's 'Beyond Technology' series. In this episode, David Elliott, SVP Marketing at True Value, discusses how technology improves the relationship between brands, employees and consumers....

Building a Proactive Retention Strategy explains how telcos can use data-driven approaches to increase the efficacy of churn reduction strategies. The paper discusses the most effective retention offers for customers likely to churn, with a particular focus on when to be proactive. Contents of Building a...

Every year, just before my mind wanders to which taverna I’ll frequent, or I admonish myself for the bottle of raki I’ve yet to consume, I eagerly await the publication of OFCOM’s latest league table. Now, you might find this a strange preoccupation for someone who...

We are pleased to sponsor HotTopics.ht's 'Beyond Technology' series. In this episode, Stuart Hemphill, SVP of Customer and Operational Services at Southern California Edison, explains how the utilities industry is catching up with customer-centricity....

Linguistics is, in my moderate experience, a widely and grievously misunderstood subject. People know it has something to do with language; from there, assumptions tend to branch off into two disparate but equally misinformed areas. First, that linguistics is learning how to speak other languages...

Recently I wrote about Google's impressive-seeming Duplex AI voice assistant demonstration[1]. I said that although it seems magical, the trick depends on constraining the robot within very narrow parameters. Duplex is designed for "scheduling certain types of appointments" and that's it. By closing down the...

Laura van Beers interviews Chris Reed, Professor of Computer Science & Philosophy at University of Dundee, on his expertise in the fields of argumentation theory and artificial intelligence. Chris has been working at the overlap between argumentation theory and artificial intelligence for two decades and specialises...

First published on FirstCapital.co.uk The machines will not take over the world. There, I’ve said it. I do not believe computers will ever become sentient. They won’t dream, fall in love or express the emotions of a new parent holding their child for the first time. They...

The trouble with being curious and working in technology is that the whole work-life balance evaporates. So ContactEngine's journey through AI inevitably became my personal journey too. I don't mean to boast, but in my spare time I'm building a house. It's not often you do...

Press Release May 30, 2018 Washington, D.C.: ContactEngine Inc., the AI-powered customer conversation platform, today announced a strategic technology partnership with Appian (NASDAQ: APPN), a leading low-code and business process management platform provider, to further enhance the Appian Intelligent Contact Center™ Platform (ICC). The partnership with ContactEngine marks ICC’s first...

Earlier on this year we had the privilege of becoming one of the chosen few to join the Microsoft ScaleUp Programme, based in London. I’ve always been an admirer of Microsoft – it’s my most trusted IT brand in fact – so I was very...

The Facebook/Cambridge Analytica scandal is not the easiest backdrop against which to write a blog post espousing the benefits of micro-personalising customer content. It does, however, demonstrate that if companies want to justify the data they collect and hold, they need to use it in...

My recent posts have focused a lot on what AI can’t do. It isn’t magic, it won’t take over the world, it won’t write a great novel. It would struggle to write a bad novel, come to think of it. Jeffrey Archer’s career is safe,...

Press Release May 11, 2018 London, UK: ContactEngine, the market-leading provider of customer conversation technology, joined Microsoft ScaleUp (previously known as Microsoft Accelerator) in London in February. The four-month programme enables select emerging businesses to scale to new markets working within Microsoft’s co-sell programme. ContactEngine is one of only twelve businesses...

Artificial intelligence (AI) is not what the name describes at all. We can barely define human intelligence, let alone create our own version. So, what does the term really mean? And what about the numerous other terms that get thrown around? Is ‘machine learning’ a...

"At least when there's an evil dictator, that human is going to die. But for an AI, there would be no death," says Elon Musk, the man behind Tesla cars and rocket-maker SpaceX, in a new documentary[1]. "It would live forever. And then you'd have...