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We opened an office in Bletchley Park recently. It’s quite a special place which helped to shorten the Second World War and saved countless lives as a consequence of its top-secret work. Famous alumni included Tommy Flowers and Alan Turing, the latter more famous than...

I’ve been involved with investors most of my career, I’ve raised money from friends and family, angels, VCs, PE firms, done a bit of venture debt and had pension funds pile in. I’ve started three companies, floated one on the London Stock Exchange, and built...

Dr Mark K. Smith, founder and CEO of ContactEngine, shares his stories on the road to becoming a founder. Mark is an experienced entrepreneur having launched several companies with an academic background and a PhD in biotechnology. In this interview, Smith discusses the psychologies of a founder,...

When I was a school boy an old English teacher - Mr Burrows - always insisted that the first sentence you write is the most important one of all; it sets the scene for the essay and must therefore entice the reader to persevere. If...

Could a Central Bank Digital Currency be the death of retail banks? There are many winds of change surrounding the banking industry today, but one that should be front of mind for retail bankers is the possibility of a CBDC. This white paper explores the...

Argumentation is an incredibly complex area of language – so much so that philosophers have devoted millennia to studying it. Simple questions, such as what makes a debate successful, and which assumptions are legitimate, have very challenging answers. This is why the field is so interesting...

Multi-award-winning Professor Roberto Navigli from Sapienza University of Rome joins CEO Dr Mark K. Smith to discuss his NLP research (part 1) and his latest project, BabelNet® (part 2)- the largest multi-lingual semantic network, encyclopedic dictionary and knowledge repository for multi-lingual applications. Roberto Navigli is a...

Multi-award-winning Professor Roberto Navigli from Sapienza University of Rome joins CEO Dr Mark K. Smith to discuss his NLP research (part 1) and his latest project, BabelNet® (part 2)- the largest multi-lingual semantic network, encyclopedic dictionary and knowledge repository for multi-lingual applications. Roberto Navigli is a...

Emoji! A huge topic! This has been a source of much discussion in the company recently, with many strong opinions and some lively debate. So, of course, it was time for a blog. One of the first things I found when I began my research, with...

I went to see an insurance company recently and their building was full of people making and taking calls. No surprise there. ContactBabel – a research company that I really like - estimate that there are 772,500 people employed in call centres in the UK...

Inertia in the insurance market - has this long-standing tactic had its day? Mark Wilson, Aviva's ex-CEO drew much attention to this practice with his comments about the broken personal insurance market, but in reality it was already under scrutiny. This white paper examines the...

Not a lot of people know this…… MTV’s very first video was the irritating earworm by the rarely remembered, and winner of crappiest name for a band ever, ‘The Buggles’ with their only hit ‘Video Killed the Radio Star’. Yeah right, that prediction was rubbish. So...

Nick Jennings, Vice Provost (Research & Enterprise) at Imperial College, has been an AI researcher for more than 30 years and has seen the peaks and troughs in the field. He has encountered years where there was a huge amount of funding and interest, as...

With more than 300 papers and 12 books in his portfolio, Michael Luck, the executive dean of the faculty of natural and mathematical sciences at King’s College London, is pioneering research into how multi-agent systems can be used to solve a huge array of challenges....

18 February 2019 LONDON and WASHINGTON, D.C. -- ContactEngine, the next generation Customer Engagement Hub technology specialising in outbound conversational artificial intelligence (AI), has opened new offices at Bletchley Park. Bletchley Park is famous for being home to the British Intelligence team responsible for breaking the German...

When you are small it’s sometimes useful to make friends with the bigger boys. I had some luck in the genetic lottery and turned out quite large – so this rule only started to have meaning for me as I grew a software company that...