Videos

Laura van Beers interviews Chris Reed, Professor of Computer Science & Philosophy at University of Dundee, on his expertise in the fields of argumentation theory and artificial intelligence. Chris has been working at the overlap between argumentation theory and artificial intelligence for two decades and specialises...

In this episode, Mark Evans, Direct Line Group's Marketing Director, discusses AI's impact within insurance. We hope you find it as insightful and thought provoking as we do! This interview is part of the HotTopics.ht Beyond Technology series, powered by ContactEngine....

Consumers' lives will be affected by decisions which computers reach about them in all walks of life. Professor Francesca Toni, Professor in Computational Logic at Imperial College London, explains the importance of argumentation in ensuring these decisions are well presented and transparent....

In this wide ranging interview, Professor Nick Jennings, Vice Provost of Research and Enterprise at Imperial College London and Chairman of ContactEngine's advisory board, discusses Artificial Intelligence with Laura van Beers. Topics include: Professor Jennings's interest in the field Innovation in AI The perception of AI...

Virgin Media tell us how working with ContactEngine helped them implement innovative and creative ideas to improve their customer service. Our service pre-call is a huge hit with their customers. Watch the video to find out more....

Sky's contact centre was already achieving good results for pre-appointment calling, reaching up to 50% of customers. Through ContactEngine, they have moved that to 90%, creating better customer journeys along the way....

I was always taught in school to think big. Let’s face it, growing up in America you would never contemplate thinking small, would you? It’s counter to the DNA. Anything is possible if you work hard. The sky is the limit. Big: Good. Small: Bad. Let’s...

At ContactEngine we are all about making the efficient-and-effective everyday ever better. When the efficient-and-effective everyday goes well, or to plan, just right, just on time, super-smoothly, as one had hoped simply seamlessly, or, dare we say it - perfectly! We are tempted to smile ...