Videos

Sky's contact centre was already achieving good results for pre-appointment calling, reaching up to 50% of customers. Through ContactEngine, they have moved that to 90%, creating better customer journeys along the way....

The second problem of the install journey happens on the day of the visit. Even if the small fraction of successful calls from your call centre manage to schedule an installation date and time, a locked door is enough to undo the perfect alignment of...

Take a moment to think about the most important thing you have to do today. On a weekday, the chances are it’s something to do with an impending work deadline; perhaps its conducting a job interview or performing your best at an important meeting. On...

I was always taught in school to think big. Let’s face it, growing up in America you would never contemplate thinking small, would you? It’s counter to the DNA. Anything is possible if you work hard. The sky is the limit. Big: Good. Small: Bad. Let’s...

At ContactEngine we are all about making the efficient-and-effective everyday ever better. When the efficient-and-effective everyday goes well, or to plan, just right, just on time, super-smoothly, as one had hoped simply seamlessly, or, dare we say it - perfectly! We are tempted to smile ...