News

• New research finds that busy consumers are resistant to businesses contacting them, even for setting up deliveries they requested • Consumers prefer 5pm to 9am to 9-5 contact and deliveries • UK businesses experience millions of miscommunications with their customers every year Despite rarely being more than...

New research reveals that communication breakdown is the main reason businesses lose customers Consumer expectations for unified service communication is at an all time high Speaking to rude and incompetent staff are the most common concerns According to new research from ContactEngine, specialists in helping...

Entrepreneur and former European Head of Siebel Systems Bob Mann to steer ContactEngine to international growth London tech company ContactEngine announced today the appointment of Bob Mann as Chairman of the Board.  This follows the recently announced Series A investment of £2m made by venture capital firms Amadeus...

• Intolerance to bad customer service is at an all time high • Scottish consumers revealed as more demanding than the English • The majority (58%) of Scottish consumers give companies an average of only two chances before switching service providers New research conducted by ContactEngine and YouGov*...

• British intolerance to bad service is at an all time high • Scottish consumers revealed as the most demanding in the UK • UK Consumers give companies an average of only two chances before switching service providers New research conducted by ContactEngine and YouGov discovered that the...

First time repairs for washing machines increase by three-fold Whirlpool has selected ContactEngine to improve communication with customers and increase efficiency by verifying “first time” the machine part requiring repair.  By working with ContactEngine, the world’s largest manufacturer of domestic appliances has tripled the rate...

• Tech leader in the automation of customer conversations plans to further its UK success into the Americas and Europe • Amadeus Capital Partners and Beringea lead the fundraising round ContactEngine, the London-based customer conversation technology leader, announced today that it has successfully completed its second round...

PRESS RELEASE May 2016 British Gas appoints ContactEngine to streamline its appointment system London -- ContactEngine, the customer communication technology leader, has announced that it has been appointed by British Gas, the UK’s largest and leading energy supplier to streamline its appointment setting, handling and communications process. ContactEngine works...

ContactEngine are delighted to announce that polar explorer Mark Wood is now an ambassador for the company, after Mark has been using ContactEngine technology during his expeditions for over four years. Having completed over 30 major expeditions worldwide, Mark is now one of the world’s leading...

ContactEngine is launching a major partner programme to create new routes to market, including working with Channel Partners, CRM software vendors and Global Systems Integrators. ContactEngine will be a source of further value to a partner’s existing offering, supporting them to retain existing clients, as well...

ContactEngine are pleased to announce the appointment of Jerry Hartland as VP Partners. In his new role, Jerry will be fronting ContactEngine’s partnership program, which will develop further routes to market for ContactEngine’s services through working with Channel Partners, CRM software vendors and Global Systems Integrators. Jerry...

ContactEngine, a SaaS company headquartered near London’s silicon roundabout, today announced the appointment of James Serjeant as its Chief Operating Officer. James will be responsible for finance, investor relations and general business operations in this new role at ContactEngine. James has worked in a range of senior...

London based Software as a Service company ContactEngine, is pleased to announce the appointment of Doug McCullen as its new Vice President of Sales. In his new role, Doug will be responsible for spearheading sales activities and initiatives within the business, developing an international sales network,...

To avoid further confusion with the iPad, ipadio has today announced that it will rebrand and change the company name to ContactEngine Limited. ipadio will remain the consumer facing brand of the company and will continue to offer exceptional high quality audio services worldwide to...