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COVID-19 Comms

ContactEngine
for COVID-19 Comms

Proactive conversations with millions of customers and citizens. Intelligent conversation flows to deliver clear advice, actions and support.

COVID-19 use cases

Covid In Home

In-home appointments

Checking COVID-19 status when arranging technician in-home appointments, both for the person making the visit and the household being visited, and automatically rescheduling where there are issues.

Covid Call Centre Colleagues

Enabling call center colleagues to work from home

With ContactEngine's conversational AI orchestrating the majority of conversations, and call-center agents using ContactEngine's agent desktop to assist the remaining customers requiring extra help, conversations can continue easily via the customer's channel of choice.

Covid Bandwidth

Bandwidth upgrades

Giving people the option to receive temporary free upgrades to higher bandwidth, and adjusting their billing arrangements.

Covid Billing

Billing conversations

Helping people deal with billing issues such as changing their billing cycle or delaying payment.

Covid Emergency Convo

Emergency communications

ContactEngine specializes in emergency communications for companies with very dispersed colleagues and no centralised intranet: colleagues can call into an emergency number and raise an issue, then the recording is automatically sent to various colleagues who can further escalate (at the touch of a button) and schedule a conference call to decide the next action.

Just let us know the best time to call and we’ll drop you a line
We’ll share our news and insights with you once a month.
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