Retail Banking

In our white paper Death of the Retail Bank?, we argue that delivering an improved customer experience using digital technology may be crucial to retail banks’ survival. So what exactly did we mean? It’s fair to say that customer service and retail banks have not always...

Oh good, another cryptocurrency. And this time from the paragons of privacy themselves, Facebook.  ‘Libra’ (nice zodiacal jab at the Gemini cryptocurrency company backed by archnemeses, the Winklevoss twins) is reportedly being prepped for international rollout sometime in 2020. I must say, I’ll be very...

Could a Central Bank Digital Currency be the death of retail banks? There are many winds of change surrounding the banking industry today, but one that should be front of mind for retail bankers is the possibility of a CBDC. This white paper explores the...

Our research illuminates the value customers put on referrals and reviews in the UK, the USA and Brazil. This gives us an insight in to how timely, clear, consistent and transparent communication at every customer touchpoint influences that peer to peer communication. Get the white paper There has...