Retail Banking

It's too easy to pay lip service to explainable AI. Unless you bake XAI in to your systems you could be storing up trouble for later. This blog explains how we do that through our guiding principles.  I’ve written before about how ethics impacted the early...

Our white paper Death of the Retail Bank? considers the likelihood of Central Bank Digital Currencies. But there are factors beyond CBDCs that are pushing down on the frequency of cash transactions. Digital currency, regular readers of our sector insights will know, is very much on...

Our white paper Death of the Retail Bank? examines the existential threat Central Bank Digital Currencies pose to retail banks. These 5 steps will keep you ahead of the competition. The year is 2029 and central banks around the world are beginning to issue digital money...

Our white paper Death of the Retail Bank? examines the existential threat Central Bank Digital Currencies pose to retail banks. There are signs that we'll see widespread CBDCs soon. Central Bank Digital Currency is set to change the world of commercial banking. Currently, central banks do...

In our white paper Death of the Retail Bank?, we argue that delivering an improved customer experience using digital technology may be crucial to retail banks’ survival. So what exactly did we mean? It’s fair to say that customer service and retail banks have not always...

Oh good, another cryptocurrency. And this time from the paragons of privacy themselves, Facebook.  ‘Libra’ (nice zodiacal jab at the Gemini cryptocurrency company backed by archnemeses, the Winklevoss twins) is reportedly being prepped for international rollout sometime in 2020. I must say, I’ll be very...

Could a Central Bank Digital Currency be the death of retail banks? There are many winds of change surrounding the banking industry today, but one that should be front of mind for retail bankers is the possibility of a CBDC. This white paper explores the...

Our research illuminates the value customers put on referrals and reviews in the UK, the USA and Brazil. This gives us an insight in to how timely, clear, consistent and transparent communication at every customer touchpoint influences that peer to peer communication. Get the white paper There has...