Insurance

Inertia in the insurance market - has this long-standing tactic had its day? Mark Wilson, Aviva's ex-CEO drew much attention to this practice with his comments about the broken personal insurance market, but in reality it was already under scrutiny. This white paper examines the...

In this episode, Mark Evans, Direct Line Group's Marketing Director, discusses AI's impact within insurance. We hope you find it as insightful and thought provoking as we do! This interview is part of the HotTopics.ht Beyond Technology series, powered by ContactEngine....

Our research illuminates the value customers put on referrals and reviews in the UK, the USA and Brazil. This gives us an insight in to how timely, clear, consistent and transparent communication at every customer touchpoint influences that peer to peer communication. Get the white paper There has...