Forget the debt - focus on the future | More (0)

Forget The Debt 1440X864

Forget the debt - focus on the future

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The options for pursuing the long-term relationship strategy over short-term debt retrieval are growing, even when the relationship looks doomed. Here's how.

READ 7 min
Butler Not Stalker 1440X864

How to use AI as a butler, not a stalker

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A step-by-step guide that brands can use to get their customers used to being spoken to by AI and ensure their services remain trusted as they hand over responsibilities from humans to machines.

READ 6 min
Report Improve Debt Collection Customer Service Strategy 1543X627

2023 Guide: Improve Collections and Customer Service – Strategies for Successfully Reducing Risk and Improving Customer Retention

REPORT

This practical report focuses on compassionate strategies to mitigate this rise in debt coupled with consumers’ decreased ability to pay. The strategies have new digital possibilities at its core, and is always respectful of both legal and ethical issues within both North America and the United Kingdom.

READ 22 min
BL166 Insights 1440X864

In debt for the first time – How your business needs to treat the new wave of debtors

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If done well, the way you handle debt collection can not only recover what you are owed, it could also work as something of a customer sales tool – keeping that customer with you as their finances restabilise.

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Hand Holding Gen Z Credit Card BL164 Insights 1440X864

Winning customers for life – how your debt strategy must work harder for Gen Z

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Debts are soaring for Gen Zs entering the working world - a generation that's been hit hard by Covid-13 and it's many repercussions, along with a surge of new technologies replacing the entry-level jobs that would have been their career stepping stones. Let's talk about how you can win their favour as they enter this brave new world and help them to have successful, debt-free customer journeys. You may just win their loyalty for life.  

READ 5 min
Robot And Human Heart Hands Over Sun BL165 Insights 1440X864

How AI can have the sensitive conversations your call center can’t

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In a sensitive business or commercial transaction, would you rather have a conversation with a human or a computer? Human, you say? Well, perhaps not.

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