Covid has changed people’s expectations of the way they interact with each other and with companies, which will only continue to evolve. In this article, we explore what these changes mean for customer journeys, which Covid behaviours may stick and which may turn out to be 2020 anomalies
Though we’ve made incredible advances in technology to date, we’re still too often beholden to the mundane everyday tasks that would be better automated. This whitepaper makes the case for proactive AI in automating the everyday consumer tasks such as appointment scheduling.
ContactEngine partners with Vonage to streamline the delivery of multi-channel conversations to millions of people across the world
We have a responsibility to use data ethically to serve our customers for their betterment. Here's how ContactEngine does it.
The phenomenon of pre-install cancellation is a prickly thorn for the telco industry. Hargo Kalra, business intelligence manager at ContactEngine proposes his solutions.
For the second year in a row, the Financial Times and Statista rank ContactEngine as a top European disrupter