In 2023, maintaining, let alone growing, the customer-base means that closing the gap between acquisition and actual onboarding is more important as an organisational core competency than ever before. That ‘leaky bucket’ needs fixing.
In 2023, the primary job for Technology in FS is enabling the firm to meet the requirements of the new Consumer Duty. Is your FS firm ready?
If you’re in Insurance in the UK, you already know that 2023 is going to be hard (to say the least) on your renewal rates. Here, we share insights from our recent discussions with leaders in the field, and how to tackle the problem.
Create a better experience in debt recovery for both debtors and creditors with ethical AI debt collection
We are at the stage where AI is human-like enough to assist with elements of customer service and problem solving. For businesses that are investing in their AI capabilities, they need to make sure that everything they are doing is increasing the trust their customers have for them.
The options for pursuing the long-term relationship strategy over short-term debt retrieval are growing, even when the relationship looks doomed. Here's how.