ContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards
Following ContactEngine's recent acquisition by NICE CXone, founder and CEO Prof. Mark K. Smith shares his entrepreneurial journey, and the key traits that have allowed ContactEngine to flourish into a successful tech business
ContactEngine recognised by CogX judging panel in two categories for its Proactive Conversational AI technology
The evolution of customer service to an increasingly on-demand, self-serve online environment is nothing new, but Covid-19 has accelerated it dramatically. Here are 5 best practices to consider when adapting your own strategy
What's the difference between Chatbots and Proactive Conversational AI? ContactEngine Business Intelligence Manager Hargo Kalra defines and differentiates the commonly confused capabilities
Hargo Kalra discusses the ethical implications of advancements in AI post Microsoft's recent patent for 'creating a conversational chatbot of a specific person'