AI predictions 2020 ContactEngine blog BL073

AI predictions 2020


From explainable technology to driving sustainability, here are five predictions for AI in 2020...

READ 5 min
Death Of The Retail Bank Contactengine Whitepaper Wp012

Central Bank Digital Currency – Death of the Retail Bank?


Could a Central Bank Digital Currency be the death of retail banks? Survival tactics for retail banks.

READ 18 min
Best Use Of IP

ContactEngine wins “Best Use of IP” at The Sunday Times Hiscox Tech Track 100 awards


ContactEngine was presented with “Best Use of IP” at the Sunday Times Hiscox Tech Track 100 national awards dinner

READ 2 min
Gold Use Of Technology

ContactEngine in partnership with BT's Enterprise unit wins gold for ‘Use of Technology’ at the UK Customer Experience Awards 2019


ContactEngine, together with BT Enterprise, wins gold in the category of ‘Use of Technology’ at the 2019 UK Customer Experience Awards

READ 2 min
Friends and phones in the digital age ContactEngine blog BL069

Friends and phones in the digital age


Then and now: How our relationship with the humble telephone has changed the face of customer service

READ 6 min
Building A Proactive Retention Strategy In Telcos Contactengine Whitepaper Wp010

Building a Proactive Retention Strategy


We explain how telcos can use data-driven approaches to improve churn reduction strategies. The whitepaper discusses the most effective retention offers for customers likely to churn, with a particular focus on when to be proactive.

READ 22 min
Load more