Strategic Roadmap Customer Service Support 2021 Gartner 1

2021 Strategic Roadmap for Customer Service and Support: 10 Dilemmas

REPORT

This new report from Gartner examines the 10 dilemmas customer service organizations face as they rethink their operations to show resilience to current and new digital business models. The roadmap ranks migration plan by priority, from high to low.

READ 37 min
BL137 Unemployment State Government Largest

States must proactively fulfil their obligation to serve citizens

BLOG

State Departments of Labor owe it to their citizens to proactively serve them throughout unemployment and assist them back to work as quickly as possible. Here's how they can do it.

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Contactengine Listed In FT1000 2021 1023X630

ContactEngine named by the Financial Times as one of Europe’s fastest-growing companies for the second year in a row

NEWS

For the second year in a row, the Financial Times and Statista rank ContactEngine as a top European disrupter

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2021 year of environmental consciousness

2021: The year of environmental consciousness

BLOG

The last 12 months have been remarkable for so many reasons – but in amongst the tragedy has also been an acceleration in developments that might just save the planet. Here's why 2021 will be focussed on going green.

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Covid-19 vaccination scheduling

Without batting an AI: Using technology to ease Covid-19 vaccination scheduling

WHITEPAPER

This whitepaper articulates the need for AI in the global fight to vaccinate everyone quickly and efficiently.

READ 7 min
BL131 ContactEngine Gartner Planets Align

When the ContactEngine and Gartner planets align

BLOG
Gartner analysts are predicting a proactive future. Learn how you can get ahead of the curve to show your customers you care.
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