BL156 Insights 1440X864

How to invest sustainably in AI

BLOG

There are plenty of good moral reasons to invest in sustainable AI businesses but increasingly now there are good business reasons to do so as well. But how do you identify the companies that are genuinely making a difference? 

READ 6 min
BL148 Insights 1440X864

Think Smarter Not Harder: Cognitive Load, Confirmation Bias and Mental Accounting

BLOG

In the third instalment of our behavioural science guide, we highlight the role of cognitive load in the customer journey, as well as discussing the theory behind confirmation bias and bad mental accounting. Read on to learn how managing system 2 correctly can improve your customer journey.

READ 10 min
BL147 Insights Decisions On Autopilot1440x864

Decisions on Auto Pilot: System 1, Customers and your Business

BLOG

In part two of our five part series, Albert Evans continues his crash course in behavioural science. In this chapter, Albert discusses cognitive process and theory behind decision making, are you, or your customers, making decisions without even thinking? Read on to find out…

READ 10 min
Collections 1200X627

Collections - prevention is better than cure

WHITEPAPER

How the latest advancements in customer service technology can be applied to reduce the cost of collections, increase repayments, and prevent customers entering the collections process in the first place

READ 10 min
Saas Awards 1200X627

ContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards

NEWS

ContactEngine awarded ‘Best SaaS Product for Customer Services / CRM’ at 2021 International SaaS Awards

READ 3 min
BL146 5 Ways Debt Collection More Effective

Five ways to make your debt collection more effective

BLOG

Compassionate Collections: By employing these 5 practices, you can increase the amount of money you get back while living your company’s humanistic value

READ 5 min
Load more