AI predictions 2020
BLOGFrom explainable technology to driving sustainability, here are five predictions for AI in 2020...
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5 min
From explainable technology to driving sustainability, here are five predictions for AI in 2020...
Could a Central Bank Digital Currency be the death of retail banks? Survival tactics for retail banks.
ContactEngine was presented with “Best Use of IP” at the Sunday Times Hiscox Tech Track 100 national awards dinner
ContactEngine, together with BT Enterprise, wins gold in the category of ‘Use of Technology’ at the 2019 UK Customer Experience Awards
Then and now: How our relationship with the humble telephone has changed the face of customer service
We explain how telcos can use data-driven approaches to improve churn reduction strategies. The whitepaper discusses the most effective retention offers for customers likely to churn, with a particular focus on when to be proactive.