This new report from Gartner examines the 10 dilemmas customer service organizations face as they rethink their operations to show resilience to current and new digital business models. The roadmap ranks migration plan by priority, from high to low.
State Departments of Labor owe it to their citizens to proactively serve them throughout unemployment and assist them back to work as quickly as possible. Here's how they can do it.
For the second year in a row, the Financial Times and Statista rank ContactEngine as a top European disrupter
This whitepaper articulates the need for AI in the global fight to vaccinate everyone quickly and efficiently.