WP024 Appointment Scheduling

Proactive engagement: The missing piece in appointment scheduling technology


Though we’ve made incredible advances in technology to date, we’re still too often beholden to the mundane everyday tasks that would be better automated. This whitepaper makes the case for proactive AI in automating the everyday consumer tasks such as appointment scheduling.

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Vonage + CE 1024X630

ContactEngine partners with Vonage to enhance customer experience and international reach


ContactEngine partners with Vonage to streamline the delivery of multi-channel conversations to millions of people across the world

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BL138 Responsible AI

Responsible AI


We have a responsibility to use data ethically to serve our customers for their betterment. Here's how ContactEngine does it. 

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Pre-Install Cancel BL135

Take your PIC: What it takes to reduce Pre-Install Cancellations


The phenomenon of pre-install cancellation is a prickly thorn for the telco industry. Hargo Kalra, business intelligence manager at ContactEngine proposes his solutions. 

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Strategic Roadmap Customer Service Support 2021 Gartner 1

2021 Strategic Roadmap for Customer Service and Support: 10 Dilemmas


This new report from Gartner examines the 10 dilemmas customer service organizations face as they rethink their operations to show resilience to current and new digital business models. The roadmap ranks migration plan by priority, from high to low.

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BL137 Unemployment State Government Largest

States must proactively fulfil their obligation to serve citizens


State Departments of Labor owe it to their citizens to proactively serve them throughout unemployment and assist them back to work as quickly as possible. Here's how they can do it.

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