This new report from Gartner examines the 10 dilemmas customer service organizations face as they rethink their operations to show resilience to current and new digital business models. The roadmap ranks migration plan by priority, from high to low.
State Departments of Labor owe it to their citizens to proactively serve them throughout unemployment and assist them back to work as quickly as possible. Here's how they can do it.
For the second year in a row, the Financial Times and Statista rank ContactEngine as a top European disrupter
The last 12 months have been remarkable for so many reasons – but in amongst the tragedy has also been an acceleration in developments that might just save the planet. Here's why 2021 will be focussed on going green.
This whitepaper articulates the need for AI in the global fight to vaccinate everyone quickly and efficiently.
