Four benefits flexible working will have on Fed Services ContactEngine Blog BL107

Four benefits that flexible working will have on federal government services

BLOG

Federal contact center workers have been working from home for months now – but what started as a necessary reaction to a crisis may prove to be the salvation of customer experience in these agencies.

READ 3 min
Why call centres must go free range ContactEngine blog BL104

Don't Be Chicken. Why Call Centers Must Go Free Range

BLOG

Let our call center heroes take flight: free agents of time constraints to better help customers and allow them to work from the comfort of their own homes  - a win-win for CX and EX!

READ 3 min
Michael Beckley And Tarita Miller 1440X864

Michael Beckley and Tarita Miller join ContactEngine Inc. board

NEWS

ContactEngine Inc. welcomes Michael Beckley and Tarita Miller to the board

READ 2 min
Gone carbon neutral ContactEngine blog BL0100

Gone Carbon Negative already? We have, please hurry up

BLOG

With millions of unnecessary truck rolls saved and transitioning from in-person appointments to video calls for our clients, ContactEngine has gone carbon negative. Won't you join us?

READ 3 min
Proactive Communication ContactEngine Blog BL102

Proactive communication and why it’s the next wave of customer engagement

BLOG

Proactive communication is the difference between good service and poor service, the difference between frictionless and friction inducing engagements.

READ 4 min
Covid 19 Customer Service Digital Transformation Whitepaper

Covid-19: accelerating the future of customer service

WHITEPAPER

This whitepaper examines the interplay between 4 key Covid-19 call center metrics. Measure them now, and learn how ready you are for increasing your levels of customer self-service.

READ 16 min
Load more