BL145 bootstrap acquisition

From bootstrap to acquisition and everything in between


Following ContactEngine's recent acquisition by NICE CXone, founder and CEO Prof. Mark K. Smith shares his entrepreneurial journey, and the key traits that have allowed ContactEngine to flourish into a successful tech business

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Cogx 1200X627

ContactEngine awarded ‘Best AI Product in Telecom’ & ‘Best Innovation in NLP’ at CogX Awards 2021


ContactEngine recognised by CogX judging panel in two categories for its Proactive Conversational AI technology

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BL142 Winning the customer post Covid blog

Winning the customer in a post-Covid era – 5 things you should care about in your customer experience strategy


The evolution of customer service to an increasingly on-demand, self-serve online environment is nothing new, but Covid-19 has accelerated it dramatically. Here are 5 best practices to consider when adapting your own strategy

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Proactive and Reactive: Symbiotic sides of the same AI coin

Proactive and Reactive: Symbiotic sides of the same AI coin


What's the difference between Chatbots and Proactive Conversational AI? ContactEngine Business Intelligence Manager Hargo Kalra defines and differentiates the commonly confused capabilities

BL140 If it quacks like a duck

If it quacks like a duck… the ethical implications of advancements in AI


Hargo Kalra discusses the ethical implications of advancements in AI post Microsoft's recent patent for 'creating a conversational chatbot of a specific person'

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BL139 Re-establishing CX beyond Covid

Re-establishing CX beyond Covid


Covid has changed people’s expectations of the way they interact with each other and with companies, which will only continue to evolve. In this article, we explore what these changes mean for customer journeys, which Covid behaviours may stick and which may turn out to be 2020 anomalies

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