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Insights: Whitepaper
The Power of Peer to Peer Communication

Our research illuminates the value customers put on referrals and reviews in the UK, the USA and Brazil, giving us insight into how customer communication influences peer to peer communication.

Content

  • Introduction
  • The power of peer-to-peer communication
  • Negative reviews can be beneficial
  • How companies communicate matters
  • Conclusion

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Solutions in your sector

Telcos

Enabling a differentiated experience throughout the end-to-end customer journey for the world’s largest telcos

Utilities

Reducing churn with better customer engagement across sales, onboarding, retention and regulatory compliance

Insurance

Improving customer and agent experience through automation of onboarding, in-life customer care and loss prevention

Retail/Major Appliances

Improving customer engagement to ensure right-first-time delivery and repair through proactive conversation

Automotive

Managing and improving customer conversations across complex networks of manufacturers, dealers and customers

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