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The Power of Peer to Peer Communication
Our research illuminates the value customers put on referrals and reviews in the UK, the USA and Brazil, giving us insight into how customer communication influences peer to peer communication.
- The power of peer-to-peer communication
- Negative reviews can be beneficial
- How companies communicate matters
Solutions in your sector
Enabling a differentiated experience throughout the end-to-end customer journey for the world’s largest telcos
Reducing churn with better customer engagement across sales, onboarding, retention and regulatory compliance
Improving customer and agent experience through automation of onboarding, in-life customer care and loss prevention
Improving customer engagement to ensure right-first-time delivery and repair through proactive conversation
Managing and improving customer conversations across complex networks of manufacturers, dealers and customers
Time to talk? Just drop us a line and we’ll be in touch
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