Skip to content Go to Homepage
Insights: News

Professor Nick Jennings joins ContactEngine Advisory Board

Nick Jennings
Posted

Customer communication technology leader, ContactEngine has announced that Professor Nick Jennings, current Vice-Provost for Research and Professor of Artificial Intelligence at Imperial College, has joined to lead its new Advisory Board.

  • Professor Jennings to advise senior management team on incorporating AI deeper into the Customer Communication Journey
  • Previous honours include Companion of The Order of the Bath (CB), role as Chief Scientific Adviser for the government

This latest appointment adds to a long list of his past accolades and credentials, including having served in the government as Chief Scientific Adviser for National Security from 2010 to 2015 and his appointment by the Queen as Companion of The Order of the Bath (CB) for his services to computer science in 2016.

Professor Jennings is a world expert on developing and deploying systems that combine both artificial and human intelligence, showcased by a range of achievements in the public and private sectors.

ContactEngine is the market leader in intelligent, intuitive automation of the key interactions between corporations and their customers, ensuring that key moments in the customer journey such as sales, installation, and repair are executed with precision. At ContactEngine, Professor Jennings will be working closely with the senior management team to further optimise the digital customer journey through AI and machine learning.

Dr. Mark K. Smith, CEO of ContactEngine, said:

“Our founding goal is to make customer communications perfect, using intelligent cross channel automation. In use, our service is simple; however the richness of data collected is complex, and this is why we need to consider even more advanced AI and Machine Learning solutions.  To have attracted the support of Professor Jennings to help guide us to the next level is exciting and will enable ContactEngine to tap into new ideas underpinned by his research. There are multiple ways in which his AI expertise will help further refine and perhaps even revolutionise automated communication.”

Professor Nick Jennings said:

“I’m thrilled to be leading the ContactEngine Advisory Board. Multi-agent technology, harnessing the power of both human and artificial intelligence is the next frontier of managing meaningful and sophisticated communications with customers. As a leader in automated customer communications, ContactEngine’s strategic goals fit effortlessly with my research goals to endow machines with the ability to power conversations between organisations and their customers.”

 

-Ends-

About ContactEngine

ContactEngine is a customer-conversation management platform.  Pro-active and omni-channel, ContactEngine leverages natural-language processing and machine-learning so that global brands can transform their customer journeys.  ContactEngine disrupts traditional call-centres, being a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-centre predecessors.  This means that as well as being lower cost, ContactEngine can drive corporate KPI’s harder and faster, as well as improving the customer experience.

Solutions in your sector

Telcos

Enabling a differentiated experience throughout the end-to-end customer journey for the world’s largest telcos

Retail Banking

Improving lending and mortgage journeys and making day-to-day banking easier for your customers

Federal Government

Transforming the citizen experience across high impact federal service providers

Utilities

Reducing churn with better customer engagement across sales, onboarding, retention and regulatory compliance

Insurance

Improving customer and agent experience through automation of onboarding, in-life customer care and loss prevention

Logistics

Ensuring right-first-time delivery and installation of complex and large item deliveries

Automotive

Managing and improving customer conversations across complex networks of manufacturers, dealers and customers

Retail/Major Appliances

Improving customer engagement to ensure right-first-time delivery and repair through proactive conversation

Time to talk? Just drop us a line and we’ll be in touch
We’ll share our news and insights with you once a month.
Back to top