2021 Strategic Roadmap for Customer Service and Support: 10 Dilemmas
According to this Gartner report, "Customer service organizations face 10 dilemmas as they rethink their operations to show resilience to current and new digital business models."
2 of 5 of the Gartner report’s Strategic Planning Assumptions are:
- “By 2025, proactive outbound interactions will overtake reactive inbound interactions.”
- “By 2025, 40% of customer service organizations will become profit centers by becoming de facto leaders in digital customer engagement.”
Clear figures throughout aid understanding and help you to disseminate to colleagues.
Read the report
