Skip to content Go to Homepage
Insights: News

ContactEngine opens offices at Bletchley Park

Bletchley Park
Posted

LONDON and WASHINGTON, D.C. -- ContactEngine, the next generation Customer Engagement Hub technology specialising in outbound conversational artificial intelligence (AI), has opened new offices at Bletchley Park.

Bletchley Park is famous for being home to the British Intelligence team responsible for breaking the German Enigma cipher code during World War II, which included English mathematician and ‘father of AI’, Alan Turing. WWII codebreaking activity at Bletchley also resulted in the development of the first programmable electronic digital computer, designed by Tommy Flowers, a telecommunications engineer from the British General Post Office (now BT) who worked alongside Turing and his team.

ContactEngine’s new offices at Bletchley will be home to the company’s product, development and innovation teams. The Software-as-a-Service (SaaS) customer communications technology enables clients like BT, British Gas, Verizon, Virgin Media and Whirlpool to fulfil business objectives by engaging more of their customers through proactive outbound conversations powered by AI.

Ian Dunlop, ContactEngine’s Chief Product Officer, commented: “Bletchley Park’s history is certainly a suitable backdrop to ContactEngine’s next phase of development. The new offices facilitate the need for our research and development teams to grow and work together to accelerate the power that Natural Language Processing, data science, linguistics and Machine Learning bring to delivering a better experience for our clients’ customers.”

ContactEngine’s work in AI has attracted several world-renowned AI academics and industry professionals to its advisory board. With a location at Bletchley Park, ContactEngine will be near internationally renowned Oxford and Cambridge universities and several technical colleges.

Dr Mark K. Smith, CEO of ContactEngine, commented: “We’re very excited to open our doors at Bletchley. As well as being the birthplace of AI, Bletchley is in a great location at the centre of the Oxford-Cambridge Arc. As we continue to grow our company and develop our AI, we hope Bletchley - and our work with leading AI experts - will be an attraction to talent in the area.”

-Ends-

About ContactEngine ContactEngine is the next generation Customer Engagement Hub technology that enables brands to proactively engage customers in AI-driven conversations to fulfil business objectives. ContactEngine automates outbound customer engagement across all channels and generates unique insights into the changing patterns of communication by applying demographic and intent analysis, linguistics and ground-breaking artificial intelligence principles to mass volumes of raw data. ContactEngine transforms the way global brands engage with their customers - saving brands millions and making their customers happier. For more information, visit: www.contactengine.com

 

Press Contact:
Maura Diamond
+44 (0) 7606 040120
maura.diamond@contactengine.com

 

For the original news story, visit: https://pressreleases.responsesource.com/news/97147/contactengine-opens-new-offices-at-bletchley-park/

Solutions in your sector

Telcos

Enabling a differentiated experience throughout the end-to-end customer journey for the world’s largest telcos

Retail Banking

Improving lending and mortgage journeys and making day-to-day banking easier for your customers

Federal Government

Transforming the citizen experience across high impact federal service providers

Utilities

Reducing churn with better customer engagement across sales, onboarding, retention and regulatory compliance

Insurance

Improving customer and agent experience through automation of onboarding, in-life customer care and loss prevention

Logistics

Ensuring right-first-time delivery and installation of complex and large item deliveries

Retail/Major Appliances

Improving customer engagement to ensure right-first-time delivery and repair through proactive conversation

Just let us know the best time to call and we’ll drop you a line
We’ll share our news and insights with you once a month.
Back to top