Skip to content Go to Homepage
Insights: Video

AI, ethics and the future: a conversation with Accenture's Fernando Lucini

Posted

Fernando Lucini, Accenture's Global Data Science & Machine Learning Engineering Lead and Head of AI in the UK, discusses AI, ethics and the future with ContactEngine's Group CEO, Prof. Mark K. Smith.

Filmed at The Studio by HotTopics.ht

Solutions in your sector

COVID-19 Comms

COVID-19 use cases, including managing in-home appointments, emergency communications and home working

Telcos

Enabling a differentiated experience throughout the end-to-end customer journey for the world’s largest telcos

Retail Banking

Improving lending and mortgage journeys and making day-to-day banking easier for your customers

Federal Government

Transforming the citizen experience across high impact federal service providers

Utilities

Reducing churn with better customer engagement across sales, onboarding, retention and regulatory compliance

Insurance

Improving customer and agent experience through automation of onboarding, in-life customer care and loss prevention

Logistics

Ensuring right-first-time delivery and installation of complex and large item deliveries

Retail/Major Appliances

Improving customer engagement to ensure right-first-time delivery and repair through proactive conversation

Automotive

Managing and improving customer conversations across complex networks of manufacturers, dealers and customers

Time to talk? Just drop us a line and we’ll be in touch
We’ll share our news and insights with you once a month.
Back to top