This whitepaper examines the interplay between 4 key Covid-19 call center metrics. Measure them now, and learn how ready you are for increasing your levels of customer self-service.WHITEPAPER
Covid has changed people’s expectations of the way they interact with each other and with companies, which will only continue to evolve. In this article, we explore what these changes mean for customer journeys, which Covid behaviours may stick and which may turn out to be 2020 anomalies.
Though we’ve made incredible advances in technology to date, we’re still too often beholden to the mundane everyday tasks that would be better automated. This whitepaper makes the case for proactive AI in automating the everyday consumer tasks such as appointment scheduling.
ContactEngine partners with Vonage to streamline the delivery of multi-channel conversations to millions of people across the world
ContactEngine named by the Financial Times as one of Europe’s fastest-growing companies for the second year in a rowNEWS
For the second year in a row, the Financial Times and Statista rank ContactEngine as a top European disrupter
This whitepaper articulates the need for AI in the global fight to vaccinate everyone quickly and efficiently.
As the novelty of homeworking is staring to wear off, here are 6 ways companies on both sides of the Atlantic can do more to keep their employees engaged.
In this guest edition blog, some of our favorite AI experts weigh in to tell us what they think the future holds for 2021.