Covid-19: Accelerating the future of customer service
This whitepaper examines the interplay between 4 key Covid-19 call center metrics. Measure them now, and learn how ready you are for increasing your levels of customer self-service.
WHITEPAPER
Re-establishing CX beyond Covid
BLOGCovid has changed people’s expectations of the way they interact with each other and with companies, which will only continue to evolve. In this article, we explore what these changes mean for customer journeys, which Covid behaviours may stick and which may turn out to be 2020 anomalies.
Proactive engagement: The missing piece in appointment scheduling technology
WHITEPAPERThough we’ve made incredible advances in technology to date, we’re still too often beholden to the mundane everyday tasks that would be better automated. This whitepaper makes the case for proactive AI in automating the everyday consumer tasks such as appointment scheduling.
ContactEngine partners with Vonage to enhance customer experience and international reach
NEWSContactEngine partners with Vonage to streamline the delivery of multi-channel conversations to millions of people across the world
Responsible AI
BLOGWe have a responsibility to use data ethically to serve our customers for their betterment. Here's how ContactEngine does it.
ContactEngine named by the Financial Times as one of Europe’s fastest-growing companies for the second year in a row
NEWSFor the second year in a row, the Financial Times and Statista rank ContactEngine as a top European disrupter
Watch
2021: The year of environmental consciousness
The last 12 months have been remarkable for so many reasons – but in amongst the tragedy has also been an acceleration in developments that might just save the planet. Here's why 2021 will be focussed on going green.
BLOG
Without batting an AI: Using technology to ease Covid-19 vaccination scheduling
WHITEPAPERThis whitepaper articulates the need for AI in the global fight to vaccinate everyone quickly and efficiently.
When the ContactEngine and Gartner planets align
BLOG
The novelty is over – How to keep your staff happy working from home in the final stretch
BLOGAs the novelty of homeworking is staring to wear off, here are 6 ways companies on both sides of the Atlantic can do more to keep their employees engaged.
Delineate Customer Effort Index
WHITEPAPERThis Delineate whitepaper dives into the key challenges for brands in customer effort, based on new research covering over 27,000 brand interactions.
Understanding the lesser known benefits of AI
BLOGUK and US consumers are starting to recognise the benefits that AI can have for their shopping experiences, but as new research shows - there's still much education needed.
2021 guest predictions from experts in AI & innovation
BLOGIn this guest edition blog, some of our favorite AI experts weigh in to tell us what they think the future holds for 2021.
