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Covid 19 Customer Service Digital Transformation Whitepaper WHITEPAPER

Covid-19: Accelerating the future of customer service

This whitepaper examines the interplay between 4 key Covid-19 call center metrics. Measure them now, and learn how ready you are for increasing your levels of customer self-service.

WHITEPAPER
READ 16 min

Re-establishing CX beyond Covid

BLOG

Covid has changed people’s expectations of the way they interact with each other and with companies, which will only continue to evolve. In this article, we explore what these changes mean for customer journeys, which Covid behaviours may stick and which may turn out to be 2020 anomalies. 

READ 4 min

Proactive engagement: The missing piece in appointment scheduling technology

WHITEPAPER

Though we’ve made incredible advances in technology to date, we’re still too often beholden to the mundane everyday tasks that would be better automated. This whitepaper makes the case for proactive AI in automating the everyday consumer tasks such as appointment scheduling.

READ 7 min
We’ll share our news and insights with you once a month.

ContactEngine partners with Vonage to enhance customer experience and international reach

NEWS

ContactEngine partners with Vonage to streamline the delivery of multi-channel conversations to millions of people across the world

READ 2 min

Responsible AI

BLOG

We have a responsibility to use data ethically to serve our customers for their betterment. Here's how ContactEngine does it. 

READ 3 min

ContactEngine named by the Financial Times as one of Europe’s fastest-growing companies for the second year in a row

NEWS

For the second year in a row, the Financial Times and Statista rank ContactEngine as a top European disrupter

READ 2 min
2021 year of environmental consciousness BLOG

2021: The year of environmental consciousness

The last 12 months have been remarkable for so many reasons – but in amongst the tragedy has also been an acceleration in developments that might just save the planet. Here's why 2021 will be focussed on going green.

BLOG
READ 2 min

Without batting an AI: Using technology to ease Covid-19 vaccination scheduling

WHITEPAPER

This whitepaper articulates the need for AI in the global fight to vaccinate everyone quickly and efficiently.

READ 7 min

When the ContactEngine and Gartner planets align

BLOG
Gartner analysts are predicting a proactive future. Learn how you can get ahead of the curve to show your customers you care.
READ 2 min

The novelty is over – How to keep your staff happy working from home in the final stretch

BLOG

As the novelty of homeworking is staring to wear off, here are 6 ways companies on both sides of the Atlantic can do more to keep their employees engaged. 

READ 6 min

Delineate Customer Effort Index

WHITEPAPER

This Delineate whitepaper dives into the key challenges for brands in customer effort, based on new research covering over 27,000 brand interactions.

READ 12 min

Understanding the lesser known benefits of AI

BLOG

UK and US consumers are starting to recognise the benefits that AI can have for their shopping experiences, but as new research shows - there's still much education needed. 

READ 4 min

2021 guest predictions from experts in AI & innovation

BLOG

In this guest edition blog, some of our favorite AI experts weigh in to tell us what they think the future holds for 2021. 

READ 6 min
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We’ll share our news and insights with you once a month.
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