Skip to content Go to Homepage
Insights
Filter insights by sector and content type
...
...
Gone carbon neutral ContactEngine blog BL0100 BLOG

Gone Carbon Negative already? We have, please hurry up

With millions of unnecessary truck rolls saved and transitioning from in-person appointments to video calls for our clients, ContactEngine has gone carbon negative. Won't you join us?

BLOG
READ 3 min

Proactive communication and why it’s the next wave of customer engagement

BLOG

Proactive communication is the difference between good service and poor service, the difference between frictionless and friction inducing engagements.

READ 4 min

Covid-19: accelerating the future of customer service

WHITEPAPER

This whitepaper examines the interplay between 4 key Covid-19 call center metrics. Measure them now, and learn how ready you are for increasing your levels of customer self-service.

READ 16 min
We’ll share our news and insights with you once a month.

Data Talks: proactive retention strategies to reduce telco churn

WHITEPAPER

This whitepaper introduces several thought-provoking considerations for building an effective churn reduction strategy, with a focus on proactivity.

READ 17 min

Get back in the kitchen, Alan: The future of field service

BLOG

No more missed appointments and self-service appliances? Euan Matthews discusses how these might not be so far-fetched in the near future of field service.

READ 4 min

Five ways the US government can leverage AI

BLOG

The global spread of coronavirus has made businesses and governments alike make digital investment decisions in days rather than months. The time is right for the US government to step forward when it comes to investing in AI.

READ 3 min

Watch

13 post covid predictions ContactEngine Blog BL096 BLOG

The future, accelerated - 13 post Covid-19 predictions

Group CEO, Prof. Mark K. Smith shares his predictions for post-Covid-19

BLOG
READ 3 min

Proactive trumps reactive

BLOG

It's especially important during these times for companies to practice proactive customer engagement. CPO Ian Dunlop shares his personal customer experience amid COVID-19 and offers up some useful tips

READ 2 min

What did the Romans ever do for us? How the Covid-19 crisis compares to 410AD

BLOG

Will Covid-19 lead us back to the Dark Ages or bring us into the 'Light Ages'? CEO Prof Mark K. Smith discusses

READ 3 min

Gartner's #1 – proactive communications

BLOG

Gartner indicate 'proactive outbound' communications as the #1 digital strategy to deliver both productivity savings and improved customer experience. ContactEngine Inc. CEO Giles Bryan explains why it's the 'how' that really matters:

READ 2 min

Proxy measures of COVID-19 infection rates

BLOG

How long does the Covid-19 lockdown have to last? Prof. Mark K. Smith shares his insights.

READ 4 min

How the US benefits service is letting down veterans and what it can do to win back favor

BLOG

For a nation that prides itself on having the strongest military on the planet, the satisfaction level for the department of military affairs is extraordinarily low. We look at the root cause and suggest a solution.

READ 3 min

Revealed – What is the US’s least satisfying federal department and how can it improve?

BLOG

For the second consecutive year, the ACSI Federal Government Report has shown a steady decline in citizen satisfaction with federal government services. Our latest blog looks closely at how the lowest performing department can improve.

READ 3 min
Time to talk? Just drop us a line and we’ll be in touch
We’ll share our news and insights with you once a month.
Back to top