An Insider’s Guide to Artificial Intelligence: The Future of Customer Experience

The Future of Customer Experience - still of Nicola Millard and Professor Chris Reed discussing artificial intelligence

An Insider’s Guide to Artificial Intelligence: The Future of Customer Experience

Dr Nicola Millard, Head of Customer Insight & Futures for BT Global and Chris Reed, Professor of Computer Science & Philosophy at University of Dundee, discuss the future of customer experience, research and innovation.

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