ContactEngine Sub-Processors

Last Updated: 1 August 2018

ContactEngine uses sub-processors to assist it in the provision of services.  ContactEngine therefore requires general authorisation to engage third-parties to process personal data.  The current sub-processors used by ContactEngine are outlined in the table below.  New or replacement sub-processors will be added to the below table prior to them processing personal data, and the client given an opportunity to object to such changes.

Name of sub-processorCategories of personal dataCategories of data subjectsProcessing operationsLocation of processing
Amazon Web Services, Inc.All personal data provided to ContactEngineClient customers; Client staff membersData storage.North America
Infobip LimitedPhone number, message contentClient customersSending communications (such as SMS) to client customersEuropean Economic Area
Nexmo, IncPhone number, message contentClient customersSending communications (such as SMS) to client customersNorth America
Twilio, Inc.Phone number, message contentClient customersSending communications (such as SMS) to client customersNorth America
Microsoft Ireland Operations LimitedPersonal data provided to ContactEngineClient customers; Client staff membersData storage and data management.North America