Author: Marketing Team

18 February 2019 LONDON and WASHINGTON, D.C. -- ContactEngine, the next generation Customer Engagement Hub technology specialising in outbound conversational artificial intelligence (AI), has opened new offices at Bletchley Park. Bletchley Park is famous for being home to the British Intelligence team responsible for breaking the German...

Press Release 19 December 2018 LONDON and WASHINGTON, D.C. -- ContactEngine, the next generation Customer Engagement Hub technology, welcome AI and argument technology expert Professor Chris Reed to their Artificial Intelligence Advisory Board. Chris is Professor of Computer Science and Philosophy at the University of Dundee, Scotland, where...

Laura van Beers interviews Emma Hart, Professor of Natural Computation at Edinburgh Napier University. Topics cover questions such as: What is evolutionary computation? What industries are using evolutionary computation to their advantage? Will humanity ever find an algorithm that is truly able to learn, adapt and...

Gregory Dunlap, VP customer operations at PSE&G, discusses the customer-orientated strategies his team have been developing to keep operations moving smoothly. Topics include online journeys, employee expectations and sustainable growth as this seasoned utilities executive reveals PSE&G’s biggest focus for the year ahead. This interview is part of the HotTopics.ht...

Press Release 7 November 2018 LONDON and WASHINGTON, D.C. -- ContactEngine are pleased to announce the appointment of Ian Dunlop as Chief Product Officer. Dunlop joins ContactEngine to lead the company's product management, engineering, data science, AI and DevOps teams and will be responsible for further developing...

Herve Coureil, Chief Digital Officer at Schneider Electric, discusses the technology and innovative strategies required to keep the energy management firm ahead of the curve. This interview is part of the HotTopics.ht Beyond Technology series, powered by ContactEngine....

Press Release 18 October 2018 LONDON and WASHINGTON, D.C. -- ContactEngine, a next generation Customer Engagement Hub (CEH) specialising in conversational AI, have announced their achievement of ‘Co-Sell Partner’ status as part of the Microsoft for Startups London ScaleUp programme for high-growth technology companies. ContactEngine joins an exclusive...

As Chief Product Officer of Vonage, the US-based internet telephony service provider, Omar Javaid is well-versed in the communications industry and its direction. Discover how Vonage tracks customer sentiment and why it's placed highly in the company's success metrics, as well as the importance of...

We are pleased to sponsor HotTopics.ht's 'Beyond Technology' series. In this episode, David Elliott, SVP Marketing at True Value, discusses how technology improves the relationship between brands, employees and consumers....

We are pleased to sponsor HotTopics.ht's 'Beyond Technology' series. In this episode, Stuart Hemphill, SVP of Customer and Operational Services at Southern California Edison, explains how the utilities industry is catching up with customer-centricity....

Laura van Beers interviews Chris Reed, Professor of Computer Science & Philosophy at University of Dundee, on his expertise in the fields of argumentation theory and artificial intelligence. Chris has been working at the overlap between argumentation theory and artificial intelligence for two decades and specialises...

Press Release May 30, 2018 Washington, D.C.: ContactEngine Inc., the AI-powered customer conversation platform, today announced a strategic technology partnership with Appian (NASDAQ: APPN), a leading low-code and business process management platform provider, to further enhance the Appian Intelligent Contact Center™ Platform (ICC). The partnership with ContactEngine marks ICC’s first...

Press Release May 11, 2018 London, UK: ContactEngine, the market-leading provider of customer conversation technology, joined Microsoft ScaleUp (previously known as Microsoft Accelerator) in London in February. The four-month programme enables select emerging businesses to scale to new markets working within Microsoft’s co-sell programme. ContactEngine is one of only twelve businesses...

25 April 2018 London, UK: ContactEngine, the market leader in conversation technology, will speak today at Imperial College London’s Explain AI Workshop about data transparency and explainability within artificial intelligence amid the upcoming EU General Data Protection Regulation (GDPR). The Explain AI Workshop will bring together...

In this episode, Mark Evans, Direct Line Group's Marketing Director, discusses AI's impact within insurance. We hope you find it as insightful and thought provoking as we do! This interview is part of the HotTopics.ht Beyond Technology series, powered by ContactEngine....