Author: Marketing Team

LONDON and WASHINGTON, D.C. -- ContactEngine are pleased to announce that James Walker has joined the company as Chief Customer Officer (CCO). As CCO, Walker will lead the end-to-end commercial and service relationship for ContactEngine’s new and existing customers across EMEA (Europe, the Middle East...

The second problem of the install journey happens on the day of the visit. Even if the small fraction of successful calls from your call centre manage to schedule an installation date and time, a locked door is enough to undo the perfect alignment of...

Take a moment to think about the most important thing you have to do today. On a weekday, the chances are it’s something to do with an impending work deadline; perhaps its conducting a job interview or performing your best at an important meeting. On...

Dr Mark K. Smith, founder and CEO of ContactEngine, shares his stories on the road to becoming a founder. Mark is an experienced entrepreneur having launched several companies with an academic background and a PhD in biotechnology. In this interview, Smith discusses the psychologies of a founder,...

Multi-award-winning Professor Roberto Navigli from Sapienza University of Rome joins CEO Dr Mark K. Smith to discuss his NLP research (part 1) and his latest project, BabelNet® (part 2)- the largest multi-lingual semantic network, encyclopedic dictionary and knowledge repository for multi-lingual applications. Roberto Navigli is a...

Multi-award-winning Professor Roberto Navigli from Sapienza University of Rome joins CEO Dr Mark K. Smith to discuss his NLP research (part 1) and his latest project, BabelNet® (part 2)- the largest multi-lingual semantic network, encyclopedic dictionary and knowledge repository for multi-lingual applications. Roberto Navigli is a...

18 February 2019 LONDON and WASHINGTON, D.C. -- ContactEngine, the next generation Customer Engagement Hub technology specialising in outbound conversational artificial intelligence (AI), has opened new offices at Bletchley Park. Bletchley Park is famous for being home to the British Intelligence team responsible for breaking the German...

Press Release 19 December 2018 LONDON and WASHINGTON, D.C. -- ContactEngine, the next generation Customer Engagement Hub technology, welcome AI and argument technology expert Professor Chris Reed to their Artificial Intelligence Advisory Board. Chris is Professor of Computer Science and Philosophy at the University of Dundee, Scotland, where...

Laura van Beers interviews Emma Hart, Professor of Natural Computation at Edinburgh Napier University. Topics cover questions such as: What is evolutionary computation? What industries are using evolutionary computation to their advantage? Will humanity ever find an algorithm that is truly able to learn, adapt and...

Gregory Dunlap, VP customer operations at PSE&G, discusses the customer-orientated strategies his team have been developing to keep operations moving smoothly. Topics include online journeys, employee expectations and sustainable growth as this seasoned utilities executive reveals PSE&G’s biggest focus for the year ahead. This interview is part of the HotTopics.ht...

Press Release 7 November 2018 LONDON and WASHINGTON, D.C. -- ContactEngine are pleased to announce the appointment of Ian Dunlop as Chief Product Officer. Dunlop joins ContactEngine to lead the company's product management, engineering, data science, AI and DevOps teams and will be responsible for further developing...

Herve Coureil, Chief Digital Officer at Schneider Electric, discusses the technology and innovative strategies required to keep the energy management firm ahead of the curve. This interview is part of the HotTopics.ht Beyond Technology series, powered by ContactEngine....

Press Release 18 October 2018 LONDON and WASHINGTON, D.C. -- ContactEngine, a next generation Customer Engagement Hub (CEH) specialising in conversational AI, have announced their achievement of ‘Co-Sell Partner’ status as part of the Microsoft for Startups London ScaleUp programme for high-growth technology companies. ContactEngine joins an exclusive...

As Chief Product Officer of Vonage, the US-based internet telephony service provider, Omar Javaid is well-versed in the communications industry and its direction. Discover how Vonage tracks customer sentiment and why it's placed highly in the company's success metrics, as well as the importance of...