Author: Eleanor Southern-Wilkins

To kick off the second instalment of my emoji series, let me ask: are you familiar with Monzo? Monzo is a relatively new company which describes itself as ‘a bank in an app’ and which is doing very well.[1] You might have noticed its product even...

Emoji! A huge topic! This has been a source of much discussion in the company recently, with many strong opinions and some lively debate. So, of course, it was time for a blog. One of the first things I found when I began my research, with...

The funny thing about being a ContactEngine employee is that we all spend a lot of time thinking about how we can provide a good, efficient, non-annoying service with our customer communications. At the same time, we are all consumers ourselves – who among us...

In my previous post on linguistic interactions between computer-managed communications and people, I discussed the interesting phenomenon in human-computer interaction (HCI) whereby humans can sometimes be unaware that they are communicating with a computer – an automated system – rather than a person. As I explained,...

We’ve recently been considering the field of linguistics more at ContactEngine: what it is, why we should care, and how we can use it to our advantage. I talked briefly in my previous post about the way language is medium-dependent and context-dependent – it varies...

Linguistics is, in my moderate experience, a widely and grievously misunderstood subject. People know it has something to do with language; from there, assumptions tend to branch off into two disparate but equally misinformed areas. First, that linguistics is learning how to speak other languages...