Author: Edward de Mas Latrie

Our white paper Death of the Retail Bank? considers the likelihood of Central Bank Digital Currencies. But there are other factors beyond CBDCs that are pushing down on the frequency of cash transactions. Digital currency, regular readers of our sector insights will know, is very much...

Our white paper Death of the Retail Bank? examines the existential threat Central Bank Digital Currencies pose to retail banks. These 5 steps will keep you ahead of the competition. The year is 2029 and central banks around the world are beginning to issue digital money...

Our white paper Death of the Retail Bank? examines the existential threat Central Bank Digital Currencies pose to retail banks. There are signs that we'll see widespread CBDCs soon. Central Bank Digital Currency is set to change the world of commercial banking. Currently, central banks do...

In our white paper Death of the Retail Bank?, we argue that delivering an improved customer experience using digital technology may be crucial to retail banks’ survival. So what exactly did we mean? It’s fair to say that customer service and retail banks have not always...