News

Customer Conversation Tech Leader ContactEngine Launches into US Market

15/06/2017

ContactEngine, the established UK-based customer conversation technology leader, announces its entry in the US market today, with its Chief Commercial Officer, Giles Bryan returning to the US to steer the launch.

UK Businesses Struggling to Reach Unpredictable British Customers

20/02/2017

• New research finds that busy consumers are resistant to businesses contacting them, even for setting up deliveries they requested • Consumers prefer 5pm to 9am to 9-5 contact and deliveries • UK businesses experience millions of miscommunications with their customers every year

Poor Communications Blamed for Losing Customers

03/01/2017

• New research reveals that communication breakdown is the main reason businesses lose customers • Consumer expectations for unified service communication is at an all time high • Speaking to rude and incompetent staff are the most common concerns

ContactEngine Appoints New Chairman

28/11/2016

Entrepreneur and former European Head of Siebel Systems Bob Mann to steer ContactEngine to international growth

Scottish Consumers the Most Demanding in the UK

17/11/2016

• Intolerance to bad customer service is at an all time high • Scottish consumers revealed as more demanding than the English • The majority (58%) of Scottish consumers give companies an average of only two chances before switching service providers

British Overtake Americans on Demanding Good Customer Service

11/11/2016

• British intolerance to bad service is at an all time high • Scottish consumers revealed as the most demanding in the UK • UK Consumers give companies an average of only two chances before switching service providers