News

Poor Communications Blamed for Losing Customers

03/01/2017

• New research reveals that communication breakdown is the main reason businesses lose customers • Consumer expectations for unified service communication is at an all time high • Speaking to rude and incompetent staff are the most common concerns

ContactEngine Appoints New Chairman

28/11/2016

Entrepreneur and former European Head of Siebel Systems Bob Mann to steer ContactEngine to international growth

Scottish Consumers the Most Demanding in the UK

17/11/2016

• Intolerance to bad customer service is at an all time high • Scottish consumers revealed as more demanding than the English • The majority (58%) of Scottish consumers give companies an average of only two chances before switching service providers

British Overtake Americans on Demanding Good Customer Service

11/11/2016

• British intolerance to bad service is at an all time high • Scottish consumers revealed as the most demanding in the UK • UK Consumers give companies an average of only two chances before switching service providers